We stand behind every order.
In the unfortunate event that you need to return or exchange an item, you must contact and notify us within fourteen (14) days of receiving your order. Only orders returned within 30 days of receiving them will be eligible for exchange/ refund. Send email requests to - firstname.lastname@example.org or by phone +31 404 022 757 (please see below for return authorization no).
All return items must be in new, unworn, unused, original condition, and must include original Lake shoe box and its contents. Any product that has been ridden in, worn outside, had pedal cleats mounted, or have been heat molded, will not be eligible for return, refund or exchange.
Buyer is responsible for any return shipping costs.
Your Return Authorization number (RA#) will be your original order # and must be written clearly on the outside of your return package in one or more locations. We can not process any returns or exchanges without it. Failure to do so will result in your package being returned to sender.
Please send your returns to:
RETURNS Lake Cycling North America, 2000 W. Carroll Ave., Suite #403, Chicago IL 60612
Europe, Middle East, Africa:
RETURNS Lake Cycling International BV, Torenallee 20, 5617 BC, Eindhoven, The Netherlands
Asia/ Middle East:
RETURNS Dongguan CFC Creative Design Limited, Attn; Niki (+86-18666439373), 3F&5F, JunPu Industrial, Zone RD no 12, Houjie Town 523960, DongGuan City, Guangdong Province, China