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After 20K km of cycling the heals were worn down and ready for replacement. The two threaded fasteners on my CX 238’s were an easy swap, and I suddenly became a lot taller! The pads are small and need to be relatively soft for grip while walking, so wear is inevitable. Very pleased that Lake has addressed this with a adequate supply of service parts. My shoes are in good shape and still have a long way to go.
the original pads for my cx237 shoes had 2 bolts attaching the heel pad. Those wore down and I replaced them with this set. Only 1 bolt for each heel pad so after a couple of rides you will have to reposition the heel pad because its rotated and come loose. I suppose the up side is that having to tighten them so often the bolts don't rust like the original ones and necessitate the use of a hacksaw to remove them.
And don't bother emailing Lake about this, you wont get a reply